REGISTERED TRAINING ORGANISATION:
POLICY MANUAL
Document
Ref: AQTF-QM - Policy
Issue:
A August 2006
©
First Aid International
REGISTERED TRAINING ORGANISATION:
POLICY MANUAL
Document
Ref: AQTF-QM - Policy
Issue:
A August 2006
©
First Aid International
Copyright Notice
All rights
reserved.
This product has been
provided to First Aid International for use within their organisation. Copies may be printed and reproduced by
photocopying for use in within First Aid International. This permission does
not extend to the making of copies for hire or resale to third parties.
The copyright and all other rights in
this product remain with AssentTECS.
©
Mackee & Associates Pty. Ltd T/A AssentTECS
CONTENTS: POLICIES
1. INTRODUCTION 5
2. THE FIRST AID INTERNATIONAL TEAM 6
- ORGANISATION cHART 10
- dUTY sTATEMENTS 11
3. CODE OF PRACTICE 14
POLICY
STATEMENTS
MANAGEMENT RESPONSIBILITY
AND AUTHORITY 17
QUALITY
POLICY 18
RISK MANAGEMENT POLICY 21
RECORDS MANAGEMENT POLICY 22
HUMAN & PHYSICAL RESOURSE POLICY 23
COURSE ADMISSION POLICY 25
ASSESSMENT POLICY 26
COMPLAINTS POLICY 28
APPEAL POLICY 29
HEALTH & SAFETY POLICY 30
ANTI-DISCRIMINATION & SEXUAL
HARRASSMENT POLICY 31
REFUND / CANCELLATION POLICY 32
CREDIT POLICY 33
STUDENT SUPPORT SERVICES POLICY 34
ACCESS, EQUITY AND DIVERSITY POLICY 35
RECOGNITION OF PRIOR LEARNING POLICY 38
NATIONAL RECOGNITION POLICY 40
ISSUING QUALIFICATIONS POLICY 41
ADVERTISING POLICY 44
Appendix A: Legislation 43
This
AQTF Policy Manual has been approved for use:
Approved
by: ________________________ __________________
Director Date
1. INTRODUCTION
The office of First Aid International
is located at:
Unit 6,
Kelvin Grove QLD 4059
Telephone: (07) 3513 3255
Fax:
(07) 3352 3631
Postal Address is:
Kelvin Grove QLD 4059
Email: brisbane@firstaidinternational.com.au
Website: www.firstaidinternational.com.au
ABN: 85 114 689 726
1.1
General
information
First
Aid International is a
1.2 Current Customers
First Aid International has an established role in
the provision of First Aid Training to both individuals and businesses. Our
trainers deliver first aid courses to Sarina Russo, Caboolture Water, Bovis
Lend Lease and Lion-Nathan.
1.3 Registration as a training organisation
First Aid International
aims to establish its name in the provision of quality training in the area of
first aid offering the best trainers, convenient locations and up to date
equipment and training aids.
First Aid International has
entered into an agreement with National First Aid Training Services and they
have provided the company with a license to deliver their accredited courses.
First Aid International recognises the advantages to its operation and clients
in being able to deliver nationally recognised training.
First Aid International is
seeking registration to deliver:
30477QLD Course in Cardiopulmonary Resuscitation
NFT101A – Apply Emergency
Action Plan
NFT102A – Perform
Resuscitation
30478QLD Course in Senior First Aid
NFT101A – Apply Emergency Action Plan
NFT102A – Perform Resuscitation
NFT103A – Manage Bleeding
NFT104A – Manage Shock
NFT105A – Manage Medical Conditions
NFT106A – Manage Extremes of Temperatures/Burns
NFT107A – Manage Poisons/Bites/Stings
NFT108A – Manage Musculoskeletal Injuries
NFT109A – Utilise First Aid Kits
NFT110A – Manage Wounds
NFT111A – Establish and Apply Infection Control Procedures
30479QLD Course in Advanced Resuscitation
NFT101A – Apply Emergency Action Plan
NFT102A – Perform Resuscitation
NFT118A – Administer Oxygen
30480QLD Course in Occupational First Aid
NFT112A – Perform Safe Manual Handling
NFT113A – Assess a Casualty
NFT114A – Prepare Injury Reports
NFT115A – Perform Triage
NFT116A - Selecting First Aid Equipment
NFT117A – Manage Emergency Childbirth
NFT118A – Administer Oxygen
Additional (Optional) Units of Competency
NFT119A – Manage First Aid in a Remote Area
NFT120A – Operate Entonox Equipment
NFT121A – Operate External Defibrillation Equipment
NFT122A – Manage Childhood Emergencies
NFT123A – Manage Low Voltage Emergencies
2. THE FIRST AID INTERNATIONAL TEAM
2.1 Management Team
Bob Donovan – Director
Bob has 25 years experience
in accounting in large organizations. His role with First Aid International is
to oversee and be ultimately responsible for the business activities.
He is degree qualified and also holds a
MBA from QUT.
Bob’s qualifications include:
B Bus (Accy) from QUT
MBA QUT
Certificate IV in
Assessment & Workplace Training
Jill Hewett - General Manager &
Training Manager
Jill has 8 years nursing
background including palliative care, with 9 years first aid training
experience with Purple Heart, Red Cross and has worked for FAI for 7 years.
Jill will be responsible
for maintaining the RTO policies & procedures and HR functions with the
support of the Sales Manager.
Jill’s Qualifications
include:
Accredited first aid
instructor with Purple Heart
Accredited first aid
instructor with Red Cross
Senior First Aid
Certificate
Statements of Attainment
for:
-
Operate
External Defibrillation Equipment
-
Course
in Advanced Resuscitation
-
Manage
Low Voltage Emergencies
-
Course
in Occupational First Aid
Certificate IV in
Assessment & Workplace Training
Corina Troy – Sales Manager
Corina’s role is to oversee
the day to day running of the RTO & supporting the Training Manager and the
Administration Manager with this process.
Corina’s
experience includes:
3
years as sales manger at FAI
10
years sales and office experience
Shelley Newman – Administration Manager
Shelley is in charge of
maintaining the office with orders, invoicing, and general day to day
administration tasks.
Shelley’s
experience and qualifications include:
4
years as sales manger at FAI
Certificate
III in Business Administration
Jill Hewitt
Jill is First Aid
International’s leading trainer. Jill has
been involved with the delivery of First Aid Courses for the past 9 years.
Jill’s Qualifications
include:
Accredited first aid
instructor with Purple Heart
Accredited first aid
instructor with Red Cross
Senior First Aid
Certificate
Statements of Attainment
for:
-
Operate
External Defibrillation Equipment
-
Course
in Advanced Resuscitation
-
Manage
Low Voltage Emergencies
-
Course
in Occupational First Aid
Certificate IV in
Assessment & Workplace Training
Mandi Starr-Thomas
Mandi has been delivering First
Aid Courses for First Aid International the past 12 months.
Mandi’s Qualifications
include:
Accredited first aid
instructor with Purple Heart
Senior First Aid
Certificate
Statements of Attainment
for:
-
Advanced
CPR
-
Operate
External Defibrillation Equipment
Certificate IV in
Assessment & Workplace Training
Steve
Tunks
Steve has been delivering First Aid Courses for
First Aid International the past 2 years.
Steve’s Qualifications
include:
Accredited first aid
instructor with Purple Heart
Senior First Aid Certificate
Certificate IV in
Assessment & Workplace Training
Julie
Kiem
Julie has delivered
training for Queensland Ambulance Service prior to joining First Aid
International 2 years ago.
Julie’s Qualifications
include:
Accredited first aid
instructor with Purple Heart
Statements of Attainment
for:
Senior First Aid
Certificate
QAS Certificate of Practice
Clinical
Advanced Diploma of Health
Science (Advanced Pre-Hospital Care)
Diploma of Applied Science
(ambulance Studies)
Certificate IV in
Assessment & Workplace Training
Award as a Paramedic (
The organisation chart below shows the
relationships of the various functions within the business.
The
staffing structure of First Aid International as at August 2006:
Organisation
Chart
As First Aid International will
initially be a small training organisation, responsibilities for managing the
day to day operations of the RTO lay with Corina Troy.
The following ‘duty statements’
have been developed for these roles.
2.4
Duty Statements - Staff
Director: Bob Donovan
& Administration Manager: Shelley Newman responsible for-
Financial Management
Sales Manager: Corina Troy & Training Manager: Jill Hewitt responsible for-
HR functions
Maintaining RTO operating
policies and procedures
Administration Manager: Shelley Newman responsible
for:
RTO Office Management
Printing of delivery and
assessment resources
Student Records
RTO Records
Duty Statement - Trainers
Trainers: are responsible for-
Course delivery and
assessment
3. CODE OF PRACTICE
As a Registered Training
Organisation, First Aid International has agreed to operate
within the Principles and Standards of the Australian Quality Training
Framework. This includes a commitment to recognise the training qualifications
issued by other Registered Training Organisations.
First Aid International will meet all legislative
requirements of State and Federal Government. In particular, Workplace Health
and Safety, Workplace Relations and Vocational Placement Standards will be met
at all times. Legislation which specifically impacts on the role of our
learners is addressed during training.
The relevant Acts include:
All trainees/students will
be recruited in an ethical and responsible manner and consistent with the
requirements of the National Training Package. Our Access and Equity Policy
ensures that trainee/student selection decisions comply with equal opportunity
legislation. Appropriately qualified staff will assess the extent to which the
applicant is likely to achieve the stated competency standards and outcomes of
the course, based on their qualifications and experience. All members of the community, including priority VET target
group members, are actively encouraged to participate in, and supported during
our courses.
First Aid International has a commitment to
providing a quality service and a focus on continuous improvement using the
Australian Quality Training Framework Standards. We value feedback from
trainees/students, staff, employers and all other relevant stakeholders for
incorporation into future programs.
We have sound management
practices to ensure effective client service. In particular First Aid
International has client service standards, in accordance with AQTF guidelines,
to ensure:
·
The timely issue of
trainee/student assessment results and qualifications. These will be
appropriate to competence achieved.
·
Our quality focus includes
a Recognition of Prior Learning Policy
·
A fair and equitable Refund
/ Cancellation Policy
·
A Complaint Policy
·
An Appeal Policy
·
An Access, Equity and
Diversity Policy and student welfare and guidance services.
·
Where necessary,
arrangements will be made for those clients requiring literacy and/or numeracy
support programs.
·
We take every opportunity
to ensure that this information is disseminated, understood and valued by
personnel and clients.
·
Our student information
will ensure that all fees and charges are known to students before enrolment,
that course content and assessment procedures are explained and that vocational
outcomes are outlined.
First Aid International has agreed to participate
in monitoring and audit processes required by the Training Recognition Council.
This covers random compliance audits, audit following complaint and audit for
the purposes of re-registration.
First Aid International has policies and management
strategies, which ensure sound financial and administrative practices.
Management guarantees the organisation’s sound financial position and
safeguards trainee/student fees until used for training/assessment. We have a
Refund Policy, which is fair and equitable. Trainee/student records are managed
securely and confidentially and are available for trainee/student perusal on
request. First Aid International has adequate insurance
policies.
First Aid International markets vocational
education and training products/services with integrity, accuracy and
professionalism, avoiding vague and ambiguous statements. In the provision of
information, no false or misleading comparisons are drawn with any other
training organisation or training product. All advertising will be conducted in accordance with the
provisions of the AQTF Standards
First Aid International has personnel with
appropriate qualifications and experience to deliver the training and
facilitate the assessment relevant to the training products offered. Assessment
will meet the National Assessment Principles (including Recognition for Prior
Learning and Credit Transfer). Adequate facilities, equipment and training
materials will be utilised to ensure the learning environment is conducive to
the success of all learners.
First Aid International will be bound to the
Commonwealth Education Services for Overseas Students (Registration of
Providers Financial Regulations) Act 1991.
First Aid International will honour all guarantees
outlined in this Code of Practice. We understand that if we do not meet the
obligations of this Code or supporting regulatory requirements, we may have our
registration as a Training Organisation withdrawn.
________________________________________ Date: _____________
Director
4. POLICY STATEMENT: MANAGEMENT
RESPONSIBILITY & AUTHORITY
Director
The Director is responsible for
managing the operations of the business.
The Director is responsible for all matters relevant to the Australian Quality Training
Framework Standards for Registered Training Organisations.
Specifically
the Director has
the responsibility and authority in areas such as:
·
Verifying that the Quality Policy is implemented and
maintained.
·
Monitoring by Internal Audits of First Aid International to
determine where improvements are needed and presenting information at
Management Review Meetings.
·
Verifying the effectiveness of action taken to prevent
the recurrence of problems or prevent the occurrence of potential problems.
·
Planning future business activities and identifying opportunities
for growth
·
Encouraging any staff to have a focus on customer
service.
All Personnel
All personnel have the responsibility and authority for:
·
Initiating action to prevent the occurrence of incidents
in relation to services provided.
·
Operating within the requirements of the First Aid International quality
system (AQTF).
·
Identifying and recording opportunities for improvement
and business growth.
·
Controlling the further processing and delivery of
services that are nonconforming.
Resources
and Personnel
Personnel assigned to tasks are competent
to undertake those tasks with a minimum of supervision. First Aid International recognises
that all personnel have quality responsibilities and require that tasks be
performed as defined by the procedures supporting this quality system (AQTF).
First Aid International provides
the necessary resources to those that manage, perform and verify the work under
the scope of this quality management system.
Resource needs (human and physical) are regularly reviewed as part of
the management process.
The Director and other team members review the quality system (AQTF)
at least twice per annum to re-affirm its adequacy and conformance to current
requirements. This will be accomplished by reviewing records, findings from
internal audits, improvement requests, compliments, complaints etc at
Management Review Meetings. The Management Review Procedure details
requirements for the agenda and records of the meeting.
________________________________________ Date: _____________
5. POLICY STATEMENT: QUALITY
The
purpose of this policy is to confirm First Aid International’s commitment to
meeting the quality standards expected by our customers in the
delivery of the products and/or services that we supply to them.
Our quality system is based on the requirements of the 2005 Australian
Quality Training Framework Standards for Registered Training Organisations, The
Vocational Education, Training and Employment Act 2000 (QLD) and the Training
and Employment Regulation 2000 (QLD) and any other relevant Commonwealth, or
State Legislation or regulatory requirements for the operation of a Registered
Training Organisation.
Our quality objectives are to:
·
Provide quality training
and assessment services
·
Grow our business by
looking after our Customers
·
Use the quality system as a tool in achieving best
practice outcomes across the organisation
·
Ensure continuous improvement
·
To comply Federal and State Legislative and
Regulatory requirements for the operation of a Registered Training Organisation
To implement this policy we shall focus on the needs of our business
with particular reference to consistently meeting our customers’ requirements
and statutory obligations. Our quality system provides mechanisms for detecting
system shortfalls and for stimulating continuous improvements.
The Procedures Manual describes the mechanisms by which these
improvements are achieved and how compliance to requirements is achieved.
First Aid International has
designated the Manger with direct access to the RTO’s Chief Executives, who has
defined responsibility and authority to:
i.
Ensure that First Aid
International
complies with the Standards for Registered Training
Organisations across all of its operations and in all of its
training/assessment activities, including those undertaken by other persons or
bodies on its behalf;
ii.
Ensure that First Aid
International
provides for examination of documentation and
reasonable access to all areas, records (including internal audit reports) and
staff as required by the registering body for the purposes of audit;
iii.
Report to the Chief
Executives on NCCA’s compliance with the Standards for Registered Training Organisations,
for review and as a basis for improvement;
iv.
Apply to the State or Territory
registering body that has registered it for any extension to scope of
registration;
v.
Provide details, upon the
request of the State or Territory registering body that has registered it, of
all operations within its scope of registration including operations in other
States or Territories and outside
vi.
Advise the State or
Territory registering body that has registered it that First Aid International has commenced operations in any other State or Territory within 21 days
of commencing the interstate operations; and
vii.
Provide the State or
Territory registering body that has registered it with accurate and timely
information regarding registration and compliance (including major changes to First
Aid International’s system or staffing profile, relocation of First Aid International, financial difficulties and transfer of client records).
viii.
Maintain a current scope of registration and ensure that First
Aid International delivers the most current and up to date training products.
ix.
Ensure that First Aid International has current endorsed
or accredited training products on their scope of registration at all times.
x.
Ensure that the scope of registration remains up to date
at all times by applying for registration for another accredited course or
training package which has current accreditation or endorsement if the
accreditation of a course delivered by First Aid International expires or a
training package delivered by First Aid International becomes superseded.
xi.
Ensure that where First Aid International delivers an
accredited course or qualification, that First Aid International upgrade to
qualifications and competencies within a corresponding national training
package within six months and no later than twelve months of one being endorsed
and available.
xii.
Ensure that First Aid International upgrades to any
revised edition of a training package in line with the training package
requirements and transitional arrangements as directed by the Training and
Employment Recognition Council.
xiii.
Ensure that First Aid International transition to
training package qualifications within six months and no later than twelve
months of the publication of any relevant new training package in accordance
national vocational education and training policy.
xiv.
Ensure that First Aid International maintain current
training package qualifications by monitoring the review of any relevant
Training Packages and when a package is reviewed, endorsed and released, and
the original package becomes superseded, implement the reviewed training package
within six months and no later than twelve months of the date of its release
and publication by Australian Training Products.
xv.
Ensure that when First Aid International applies for
registration for any course or qualification, that the application is for the
most up to date and current qualification or course.
First
Aid International has designated the Director with
defined responsibility and authority to:
i.
Ensure that the RTO
complies with its financial management policies;
ii.
Monitor
and report on compliance with its financial management policies and procedures,
for review and as a basis for improvement; and
iii. When requested,
provide the State or Territory registering body that has registered it with a
formal assurance that First Aid International has sound financial management
standards for matters related to First Aid International scope of registration
and scale of operations.
________________________________________ Date: _____________
Director
6. POLICY
STATEMENT: RISK MANAGEMENT
The purpose of this policy is to identify and control the risks
associated with the operation of a Registered Training Organisation and
maintain compliance with the 2005 Australian Quality Training Framework
Standards for Registered Training Organisations, the Vocational Education,
Training and Employment Act 2000 (QLD) and the Training and Employment
Regulation 2000 (QLD) and any other relevant Commonwealth or State Legislation
or regulatory requirements for the operation of a Registered Training Organisation.
Identification and analysis of risk will be completed in accordance with
the Risk Assessment Procedure.
________________________________________ Date: _____________
Director
7. POLICY
STATEMENT: RECORDS MANAGEMENT
This policy ensures systems are in place for
recording personal details of course/program participants, enrolments,
recording evidence of assessment, competencies achieved and results of
assessment. It also ensures systems are
in place to guarantee the ongoing monitoring and review of all aspects of
business operation.
First Aid International is committed to keeping
accurate and confidential records in relation to our clients and the activities
conducted on their behalf. All records
are maintained through a combination of manual and computer based systems
designed to ensure we could provide detailed and timely information to our
clients.
Only authorised personnel at First Aid
International can access client records.
Student details of address, email and phone numbers
are entered into the RTO database and remain confidential. Any change of address must be given to First
Aid International on a change of address form.
It is the student’s responsibility to ensure that personal details are
current and correct.
First Aid International in its operations and
provisions complies in all ways with the Privacy Amendment (Private Sector) Act
2000. This prevents First Aid International from providing any student details to
any other person other than the student without the express permission of the
individual concerned. Permission must be
given in writing.
Assessment records are a permanent account of
achievement of performance and all records relating to courses/programs
conducted by First Aid International are maintained in accordance with accepted
best practice principles.
First Aid International uses both paper based and
electronic record keeping systems for recording evidence. In face to face sessions, instructors
complete all required program assessment documents on candidates (e.g. trainee
assessment books, evidence record forms) as completed by the candidate throughout
their study program. Electronic records
are updated as soon as practical after completion of assessment to ensure up to
date information is available on participants and authorised clients on
request. On-line student records are
updated as soon as assessments are ‘marked’.
________________________________________ Date: _____________
Director
8. POLICY
STATEMENT: HUMAN & PHYSICAL RESOURCES
First Aid International is committed to the
provision of quality training and education services using highly qualified
personnel who have been individually selected to deliver our courses to the
highest possible standards.
First Aid International personnel meet all
requirements as specified in the relevant training package, course, or
competency standard, and for all other courses delivered or, where the syllabus
document/training package does not state instructional requirements, as required
in of the Australian Qualification Framework, Standard 7, for Registered Training Organisations 2005.
First Aid International (AAT) is committed to the
AQTF which assumes trainers and assessors:
·
Hold
competencies and knowledge relevant to the competencies being delivered, which
are at a level equivalent to or higher than the competencies. As evidenced by
an appropriate work history or qualifications etc.
·
Holds the
Certificate IV in Training and Assessment from the Training and
Assessment
Training Package or is able to demonstrate equivalent* competencies or is under
the direct supervision of a person who has the Certificate IV in Training and
Assessment
And assessors
·
Possess
the following competencies from the
Training and Assessment Training Package or are able to demonstrate
equivalent** competencies:
a TAAASS401A Plan and organise assessment
b TAAASS402A Assess competence
c TAAASS404A Participate in assessment validation
·
Possess
relevant vocational competencies, at least to the level being assessed
·
Demonstrate
the capacity to relate the competency to industry needs and career
progression. As evidenced by an
appropriate work history and/or attendance at
workshops/seminars/conferences/courses etc.
·
Have
knowledge of practices consistent with emerging/current best practice in
industry and training. As evidenced by an appropriate work history and/or
attendance at workshops/seminars/conferences/courses, active membership of
relevant professional or technical associations, and current licence to practice.
Where required, only personnel holding a current
licence will be used if a licence to practice is required for any
course/training package being delivered by AAT.
*A person who holds the Certificate
IV in Assessment and Workplace Training from the Training Package for
Assessment and Workplace Training (BSZ98) will be accepted for the purposes of
this standard. A person who has demonstrated equivalent competencies to the
Certificate IV in
Assessment and Workplace Training in
the period up to 12 months following publication of the Training and Assessment
Training Package will also be accepted for the purposes of this standard.
**A person who holds the competencies
BSZ401A Plan assessment, BSZ402A Conduct assessment, and BSZ403A Review
assessment from the Training Package for Assessment and Workplace Training will
be accepted for the purposes of this standard.
A person who has demonstrated
equivalent competencies to BSZ401A and BSZ402A and BSZ403A in the period up to
12 months following publication of the Training and Assessment Training
Package will also be accepted for the
purposes of this standard.
First Aid International is committed to the
provision of a training environment that is conducive to learning and meets all
State and Commonwealth statutory requirements.
The physical resources prescribed in the syllabus
or training package are provided as necessary, to ensure participants can
fulfil the requirements of courses with adequate facilities and equipment. All
physical resources utilised maintain consistency with current industry
standards.
________________________________________ Date: _____________
Director
9. POLICY
STATEMENT: COURSE ADMISSION
All applicants for enrolment are required to
satisfy First Aid International that they meet all prerequisite requirements,
such as qualification and/or experience, where detailed in the relevant
syllabus or Training Package, prior to acceptance for admission to
courses.
First Aid International also reserves the right to
refuse enrolment where a reasonable doubt exists that a potential applicant
will not be able to successfully complete a course being offered having due
regard to the assessment/performance criteria and conditions as set out in the
relevant syllabus or Training Package.
Where some doubt exists as to the applicant’s ability to commence a
course, they will be offered counselling including opportunities for other
avenues of study or possible bridging programs to develop entry level
competencies.
All potential course participants are encouraged to
check the competencies and/or performance outcomes of courses to ensure they
understand the performance requirements prior to enrolment. First Aid International will provide assistance
in clarifying the suitability of the course to learner’s skill development
requirements.
The training costs and fees associated with the
courses offered by First Aid International are outlined in the relevant course
information literature and are provided to the applicant at the time an initial
inquiry is made.
________________________________________ Date: _____________
10. POLICY
STATEMENT: ASSESSMENT
This policy details the
principles of competency based assessment to be applied by First Aid
International. The application of these
principles will result in the valid, reliable, flexible and fair assessment of
persons enrolled in training programs.
This policy applies to
assessment activities (including RPL) carried out with respect to all training
programs delivered, whether directly by, or on our behalf.
§ Assessment conducted by First Aid International will
observe the following directives as required by the Competency Standards for Assessment Training Package for Training
and Assessment (TAA04) ANTA, 2004:
-
be
equitable and culturally appropriate;
-
involve
procedures in which criteria for judging performance are
-
made
clear to students;
-
employ
a participatory approach; and
-
provide
for students to undertake assessments at appropriate times;
This policy should be read
in conjunction with:
________________________________________ Date: _____________
Director
11. POLICY
STATEMENT: COMPLAINTS
The
objective of this policy is to ensure any complaint is dealt with in a timely
manner.
First
Aid International has processes in place for course participants to lodge a
complaint in relation to any matter other than academic decisions in
relation to a First Aid International course or service.
The
complaint procedure allows for:
All
complaints are recorded and reviewed at Management Review Meetings.
________________________________________ Date: _____________
12. POLICY
STATEMENT: APPEALS
The
objective of this policy is to ensure any appeal is dealt with in a timely
manner.
First
Aid International has processes in place for course participants enrolled in a
course, seeking to appeal against an academic decision or other
procedural matter, in relation to a First Aid International course. Anyone
lodging an appeal has the opportunity to present his / her case.
The
appeal procedure allows for:
·
An
informal approach to the course facilitator
·
A
facilitator who has not been involved in the original decision
·
An
independent review by an external appeal consultant
All
appeals are recorded and reviewed at Management Review Meetings.
________________________________________ Date: _____________
13. POLICY
STATEMENT: HEALTH & SAFETY
The management of First Aid International is
committed to providing a workplace that is safe and healthy.
First Aid International staff will work together with all
relevant employees and key stakeholders in workplace health and safety matters.
First Aid International has
established
procedures for risk management which all employees, contractors and visitors
will be required to adhere to. At all times, action will be taken immediately
to correct any unsafe condition, which arises.
We will ensure all levels of our company actively
participate in workplace health and safety issues, including training, and
compliance with workplace health and safety requirements of our customers.
First Aid International management
will continually
monitor and review workplace health and safety control measures.
________________________________________ Date: _____________
Director
14. POLICY
STATEMENT: ANTI-DISCRIMINATION & SEXUAL
HARASSMENT
Anti-Discrimination
It is the policy of First
Aid International to ensure that the Anti-Discrimination Acts of the State
Government and Discrimination Acts of the Federal Government are adhered
to. These Acts include, but are not
limited to, the Federal Government Racial Discrimination, Human Rights and
Equal Employment Opportunity (EEO) and Sex Discrimination Acts. Also included is the Queensland Government
Anti-Discrimination Act, which deals with all the foregoing Federal Acts.
First Aid International is
an equal opportunity employer. All
appointments are made on their merits, without regard to race, age, sex,
marital status or any other factor not applicable to the position. Employees
are valued according to how well they perform their duties, their ability and
enthusiasm to maintain organisational standards or service.
The organisation does not
tolerate any form of discrimination. All persons on site (including visitors)
have the right to an environment free of discrimination and harassment.
The policy of First Aid
International is that sexual harassment is an unacceptable form of behaviour,
which will not be tolerated under any circumstances. We believe that all persons on site
(including visitors) have the right to an environment free of intimidation and
sexual harassment.
Sexual harassment may cause
the loss of trained and talented employees and damage staff morale and
productivity.
Under the Queensland
Anti-Discrimination Act and the Federal Sex Discrimination Act, sexual
harassment is against the law.
All First Aid International
employees must ensure that all persons on site (including visitors) are treated
equitably and are not subject to sexual harassment. They must also ensure that people, who make
complaints, or act as witnesses, are not victimised in any way.
________________________________________ Date: _____________
Director
15. POLICY
STATEMENT: REFUNDS / CANCELLATION
It is the policy
of First Aid International to ensure that all applications for refund of fees
are considered.
First Aid
International collects course fees, from individual students, on the day that
training is provided.
First Aid International
collects course fees from corporate clients after the training has been
completed.
Where a corporate client
cancels a course less than 24 hour prior to commencement of the course a
cancellation fee will be charged.
No refund is available
where participants leave prior to completing the course. However, should participants
wish to finalise incomplete units of competency in a future course, the
original fee can be used as a credit towards that course. This offer is available within a 12 month
period from the time initial payment is made.
In all other cases, refunds are at the discretion
of the Director, First Aid International and may be negotiated on an
individual case-by-case basis.
________________________________________ Date: _____________
16. POLICY
STATEMENT: CREDIT
First Aid International is committed to the
provision of a fair and equitable policy for the terms of credit and refund of
course enrolment fees. The scope of this
policy includes the provision of all training programs provided by First Aid
International.
The terms of credit are at the discretion of the Director,
First Aid International and subject to the provision
of adequate client identification.
Enrolment fees will be invoiced no later than the
start date of the course date unless alternate arrangements are made. Enrolments
within thirty (30) days from the date of course commencement will be invoiced
with a due date of course commencement.
Conditions for refund of course enrolment fees are
outlined in our Refund Policy.
________________________________________ Date: _____________
Director
17. POLICY
STATEMENT: STUDENT SUPPORT SERVICES
First Aid International has a commitment to
providing equity in training for all identified groups. Ensuring equity in
training for women and the elimination of discrimination against women students
in vocational education and training is a priority.
Students with Language, Literacy and Numeracy
problems, or a disability, and people from a non-English speaking background
are encouraged to pursue their vocational education and training goals through
participation in the programs offered by First Aid International.
First Aid International will identify and access
appropriate support services, and ensure the necessary services are provided
for participants as required.
Details of participant support services available
for our courses are outlined in the ‘Student Handbook’, or can be obtained by
contacting our office on (07) 3513 3255.
Advice
for course facilitators regarding the procedure for accessing support services
for students is provided in Procedure 19
Student Information.
________________________________________ Date: _____________
Director
18. POLICY
STATEMENT: ACCESS, EQUITY AND DIVERSITY
First Aid International will ensure that equity
principles for all people are implemented through the fair allocation of
resources and the right to equality of opportunity without discrimination.
We will increase opportunities for people to
participate in the vocational education and training (VET) system, and in
associated decisions that affect their lives.
Appropriate student support services will be provided to maximize the
chances of under-represented students achieving positive learning outcomes and
placement/employment in their chosen career.
To
achieve these aims First Aid International will:
First
Aid International recognises that equity and diversity considerations and
initiatives go beyond extending a helping hand to the ‘disadvantaged’ and
responding to legislative imperatives.
Fair and equitable access to Vocational Education and Training (VET) can
assist all Queenslanders to gain meaningful employment and participate in the
economic and social life in their community.
This policy is a mechanism to demonstrate First Aid International commitment
to State and National equity legislation and policy requirements
including:
Equity
Equity essentially means ‘fairness’. In the VET context it means that people are
provided with the opportunity to access, participate and successfully achieve
outcomes. Underpinning the principles of
equity is the recognition by First Aid International:
Diversity
Diversity
recognises that many factors influence the ability of people to participate and
succeed in vocational education, training and employment, including:
This policy aims to address the requirements of all
potential and actual learners, seeking to participate in training with First
Aid International including specific equity groups such as:
§
women
§
Indigenous
Australian peoples
§
people
with a disability
§
people
from non-English speaking backgrounds
§
people
with English literacy and numeracy needs
§
residents
of rural and remote communities
Beyond these groups, and in
recognition of diversity, First Aid International aims to respond to the needs
of the local community for example:
§
young
and mature age people;
§
people
in transition from institutions;
§
people
who are socioeconomically disadvantaged; and
§
people
with family responsibilities
Implementation of this
policy requires equity and diversity considerations to be embedded into all
aspects of First Aid International planning and operations.
This may be demonstrated by
the development and implementation of strategies for specific equity groups as
required by National and State agendas.
And where strategies do not exist, the diversity of client/learner needs
may be addressed through planning areas such as:
§
resource
allocation;
§
support
personnel;
§
staff
training;
§
curriculum
product development and delivery;
§
marketing
and promotion; and
§
research
First
Aid International will monitor and review its equity performance in order to:
________________________________________ Date: _____________
Director
19. POLICY
STATEMENT: RECOGNITION OF PRIOR LEARNING
The purpose of this policy is to ensure that all
participants, potential or actual, of First Aid International courses are
provided with full recognition of their current skills and knowledge.
First Aid International promotes acknowledgment of
'non-traditional' forms of learning as valid pathways for recognition of
competency achievement during the RPL assessment process.
The recognition of prior learning (RPL) process
conducted by First Aid International is an assessment process, which provides
acknowledgement of all skills and knowledge gained through the life
experiences, work experience, previous training and formal education of
applicants.
As a registered training organisation First Aid
International conducts the RPL process within the framework of the key
principles of Australian Quality Training Framework (AQTF) Standards which
includes:
The RPL assessment process
includes the initial provision of information, support and counselling, formal
application, assessment, post-assessment guidance and certification for course
participants. First Aid International automatically check all enrolment details
for indications that participants may qualify for RPL, however participants who
consider they have potential to qualify for RPL are expected to discuss the
matter with us accordingly. The special
needs of RPL applicants are recognised by First Aid International and we will
make the necessary reasonable adjustments during the RPL assessment process
where appropriate.
A variety of RPL assessment options will be
available for potential applicants to identify whether they have achieved the
necessary competencies/learning outcomes to the required standard in the relevant
training course or program. All
assessment mechanisms used are valid, reliable, flexible and fair and conducted
in an ethical manner.
RPL
Assessment Objectives
The key objectives of First Aid International RPL
assessment process are to:
All applications for RPL will be processed within
21 days of receipt of a completed application form with sufficient supporting
evidence attached to enable a decision to be made regarding the granting of
RPL. All RPL decisions will be supplied
in writing to the applicant.
________________________________________ Date: _____________
Director
20. POLICY
STATEMENT: NATIONAL RECOGNITION
This
policy is to confirm that National (Mutual) Recognition is available to any
student enrolling with First Aid International.
Mutual
recognition applies nationally and means the recognition and acceptance by a
Registered
Training Organisation (RTO), of Australian Qualifications Framework
Qualifications
and Statements of Attainment issued by other RTO’s, enabling individuals to
receive national recognition of their achievements.
Credit Transfer – means credit towards a qualification granted to
students on the basis of outcomes gained by a student through participation in
courses or training packages with another Registered Training Provider.
All applications for National (Mutual) Recognition
will be processed within 21 days of receipt of a completed National (Mutual)
Recognition application form.
All qualifications, not issued by First Aid
International, will be verified and decisions will be supplied in writing to
the student.
________________________________________ Date: _____________
Director
21. POLICY
STATEMENT: ISSUING OF QUALIFICATIONS
The purpose of this policy
is to confirm that on successful completion of a course or nationally
recognised training package qualification, within 21 days of completion as
required by the Vocational Education, Training and Employment Act
2000,
participants will be awarded with the approved qualification outlined on the
relevant course information. A list of
all units of competency completed will be included on, or attached to the
qualification.
A Statement of Attainment
is provided in recognition that the participant has successfully completed part
of a course or qualification. The statement will be awarded within 21 days of
completion as required by the Vocational Education,
Training and Employment Act 2000.
First Aid International will only issue a Statement of
Attainment or qualification for a course that it is registered to deliver.
________________________________________ Date: _____________
Director
22. POLICY
STATEMENT: ADVERTISING
First Aid International is
committed to only using ethical marketing practices in the advertising and marketing of our products and/or services as
reflected in AQTF Standard 12
First Aid International will
accurately represent recognised training products to prospective clients and
will ensure that clients are provided with full details of conditions of any
contractual arrangements with First Aid International.
Australian Qualification
Framework qualifications will only be advertised where First Aid International is
registered to deliver the qualification. Nationally accredited products will be
identified separately from courses recognised by other bodies without
recognition status.
When advertising:
·
We
will not use the name or details of any client for marketing purposes without
gaining prior written permission of the client
·
We
will ensure it is clear, accurate and not misleading
·
We
will ensure that nationally recognised qualifications are identified separately
to other courses
·
We
will make sure that the names/titles of qualifications or accredited courses
are advertised accurately according to AQTF Standards protocol.
·
We
will ensure that the Nationally Recognised Training Logo is used only with
nationally recognised qualifications/courses that First Aid International is
registered to deliver.
We will not use the words
“Government Accredited” or “Government Registered” in any advertising.
At all times First Aid International will comply with the “National Operational
Protocol for the Marketing of Recognised Training”.
________________________________________ Date: _____________
APPENDIX A: RELEVANT ACTS&
LEGISLATION