POLICY MANUAL

This product has been provided to First Aid International for use within their organisation. Copies may be printed and reproduced by photocopying for use in within First Aid International. This permission does not extend to the making of copies for hire or resale to third parties.

The copyright and all other rights in this product remain with AssentTECS.

CONTENTS: POLICIES

1. INTRODUCTION 5

2. THE FIRST AID INTERNATIONAL TEAM 6

- ORGANISATION cHART 10

- dUTY sTATEMENTS 11

3. CODE OF PRACTICE 14

POLICY STATEMENTS

MANAGEMENT RESPONSIBILITY AND AUTHORITY 17

QUALITY POLICY 18

RISK MANAGEMENT POLICY 21

RECORDS MANAGEMENT POLICY 22

HUMAN & PHYSICAL RESOURSE POLICY 23

COURSE ADMISSION POLICY 25

ASSESSMENT POLICY 26

COMPLAINTS POLICY 28

APPEAL POLICY 29

HEALTH & SAFETY POLICY 30

ANTI-DISCRIMINATION & SEXUAL HARRASSMENT POLICY 31

REFUND / CANCELLATION POLICY 32

CREDIT POLICY 33

STUDENT SUPPORT SERVICES POLICY 34

ACCESS, EQUITY AND DIVERSITY POLICY 35

RECOGNITION OF PRIOR LEARNING POLICY 38

NATIONAL RECOGNITION POLICY 40

ISSUING QUALIFICATIONS POLICY 41

ADVERTISING POLICY 44

Appendix A: Legislation 43

This AQTF Policy Manual has been approved for use:

Approved by: ________________________ __________________

Director Date

1. INTRODUCTION

The office of First Aid International is located at:

Unit 6, 321 Kelvin Grove Rd

Kelvin Grove QLD 4059

Telephone: (07) 3513 3255

Fax: (07) 3352 3631

Postal Address is:

PO Box 275

Kelvin Grove QLD 4059

Email: brisbane@firstaidinternational.com.au
Website: www.firstaidinternational.com.au

ABN: 85 114 689 726

1.1 General information

First Aid International is a Brisbane based training company that aims to deliver quality first aid courses to individuals and businesses in an informed and professional manner

1.2 Current Customers

First Aid International has an established role in the provision of First Aid Training to both individuals and businesses. Our trainers deliver first aid courses to Sarina Russo, Caboolture Water, Bovis Lend Lease and Lion-Nathan.

1.3 Registration as a training organisation

First Aid International aims to establish its name in the provision of quality training in the area of first aid offering the best trainers, convenient locations and up to date equipment and training aids.

First Aid International has entered into an agreement with National First Aid Training Services and they have provided the company with a license to deliver their accredited courses. First Aid International recognises the advantages to its operation and clients in being able to deliver nationally recognised training.

First Aid International is seeking registration to deliver:

30477QLD Course in Cardiopulmonary Resuscitation

NFT101A – Apply Emergency Action Plan

NFT102A – Perform Resuscitation

30478QLD Course in Senior First Aid

NFT101A – Apply Emergency Action Plan

NFT102A – Perform Resuscitation

NFT103A – Manage Bleeding

NFT104A – Manage Shock

NFT105A – Manage Medical Conditions

NFT106A – Manage Extremes of Temperatures/Burns

NFT107A – Manage Poisons/Bites/Stings

NFT108A – Manage Musculoskeletal Injuries

NFT109A – Utilise First Aid Kits

NFT110A – Manage Wounds

NFT111A – Establish and Apply Infection Control Procedures

30479QLD Course in Advanced Resuscitation

NFT101A – Apply Emergency Action Plan

NFT102A – Perform Resuscitation

NFT118A – Administer Oxygen

30480QLD Course in Occupational First Aid

NFT112A – Perform Safe Manual Handling

NFT113A – Assess a Casualty

NFT114A – Prepare Injury Reports

NFT115A – Perform Triage

NFT116A - Selecting First Aid Equipment

NFT117A – Manage Emergency Childbirth

NFT118A – Administer Oxygen

Additional (Optional) Units of Competency

NFT119A – Manage First Aid in a Remote Area

NFT120A – Operate Entonox Equipment

NFT121A – Operate External Defibrillation Equipment

NFT122A – Manage Childhood Emergencies

NFT123A – Manage Low Voltage Emergencies

2. THE FIRST AID INTERNATIONAL TEAM

2.1 Management Team

Bob Donovan – Director

Bob has 25 years experience in accounting in large organizations. His role with First Aid International is to oversee and be ultimately responsible for the business activities.

He is degree qualified and also holds a MBA from QUT.

Bob’s qualifications include:

B Bus (Accy) from QUT

MBA QUT

Certificate IV in Assessment & Workplace Training

Jill Hewett - General Manager & Training Manager

Jill has 8 years nursing background including palliative care, with 9 years first aid training experience with Purple Heart, Red Cross and has worked for FAI for 7 years.

Jill will be responsible for maintaining the RTO policies & procedures and HR functions with the support of the Sales Manager.

Jill’s Qualifications include:

Accredited first aid instructor with Purple Heart

Accredited first aid instructor with Red Cross

Senior First Aid Certificate

Statements of Attainment for:

- Operate External Defibrillation Equipment

- Course in Advanced Resuscitation

- Manage Low Voltage Emergencies

- Course in Occupational First Aid

Certificate IV in Assessment & Workplace Training

Corina Troy – Sales Manager

Corina’s role is to oversee the day to day running of the RTO & supporting the Training Manager and the Administration Manager with this process.

Corina’s experience includes:

3 years as sales manger at FAI

10 years sales and office experience

Shelley Newman – Administration Manager

Shelley is in charge of maintaining the office with orders, invoicing, and general day to day administration tasks.

Shelley’s experience and qualifications include:

4 years as sales manger at FAI

Certificate III in Business Administration

2.2 Trainers

Jill Hewitt

Jill is First Aid International’s leading trainer. Jill has been involved with the delivery of First Aid Courses for the past 9 years.

Jill’s Qualifications include: